Mgilija Services and Resources

We posses the ability to quickly identify and deliver personnel at various operational levels from back -office personnel, IT technicians, data entry operators, maintenance staff and technicians according to the need. Apart from requisite skill-set, we emphasize on their organizational fit. We have provided the required manpower and support to various partners, Corporate and Institutions of repute that include Odirile IT Holdings Ltd and Gcwabe Business Consulting ltd.

Many organizations prefer implementing a central point of contact for handling customer, user and other issues. The service desk types are based on the skill level and resolution rates for service calls. We offer Help Desk application to helps teams manage the process of handling service requests. Team members use the application to identify a service request, manage identification of the root cause, and track solution status. The application provides role-based dashboards displaying information relevant to customer service representatives and managers, including performance history.